Returns

Fewer returns =
lower costs for us =
lower prices for you

That’s pretty much the whole idea.

List of all product lines:

1. Underwear - all underwear fits (Standard, Athletic, Longer), styles (boxer brief, Paradise pocket, trunk, brief, boxer) and fabrics are considered the same product line.

2. Performance Dress shirt and the Performance Short Sleeve Button Up in all styles, fits and fabrics are considered the same product line.

3. Essential V Neck and Crew Neck in all styles, fits and fabrics are considered the same product line.

4. AirWeight undershirt - High V and Deep V are considered the same product line.

5. All socks in any fit or style are considered the same product line.

6. Contender Training Shorts and Heavyweight Training Shorts are considered the same product line.

7. The Limitless Performance Chino

List of all product lines:

1. Underwear - all underwear fits (Standard, Athletic, Longer), styles (boxer brief, Paradise pocket, trunk, brief, boxer) and fabrics are considered the same product line.

2. Performance Dress shirt and the Performance Short Sleeve Button Up in all styles, fits and fabrics are considered the same product line.

3. Essential V Neck and Crew Neck in all styles, fits and fabrics are considered the same product line.

4. AirWeight undershirt - High V and Deep V are considered the same product line.

5. All socks in any fit or style are considered the same product line.

6. Contender Training Shorts and Heavyweight Training Shorts are considered the same product line.

7. The Limitless Performance Chino

First Garment Guarantee
First time trying our products? Just order 1 unit first and try it out risk free. If it doesn’t work out, we'll process a return or exchange and refund up to $15 of the return shipping cost (Canada orders only)

Note: All underwear fits, fabrics and ranges are considered the same product line

  • Example #1: Order 1 pair of Classic Standard Fit Boxer Briefs + 1 pair of socks + 1 Performance Dress Shirt - all 3 items are covered with a free return or exchange
  • Example #2: Order 1 pair of Classic Standard Fit Boxer Briefs + 1 pair of Paradise Pocket Athletic Fit Boxer Briefs - none of the items are covered under the First Garment Guarantee and are instead covered by the Feel Good Guarantee. Both items must be returned unopened and still in their original packaging.size or fit, just ask!

    • Canada orders only. All international orders are covered under the Feel Good Guarantee.





    First time US orders

    If it's your first time trying any product line, just order 1 unit first - if you don't absolutely love it within 30 days, reach out to hello@allcitizens.com and we’ll process a return or exchange no questions asked. Customer is responsible for return shipping and we will refund up to $15 for the return shipping cost.

    Want a $5 refund on the shipping cost?

    Place a second order of $80 or more within 15 days of your original order and we’ll refund $5 of the shipping cost on your 1st order!

    And if you want a discount as well, we have a Drawer Refresh Upgrade where we’ll apply a discount to both of your orders as well as refund $5 of the shipping cost.

    Just leave a note on your order saying “Refund shipping on 1st order” or “Apply Drawer Refresh Upgrade” and we’ll get that processed for you.

    List of all product lines:

    1. Underwear - all underwear fits (Standard, Athletic, Longer), styles (boxer brief, Paradise pocket, trunk, brief, boxer) and fabrics are considered the same product line.

    2. Performance Dress shirt and the Performance Short Sleeve Button Up in all styles, fits and fabrics are considered the same product line.

    3. Essential V Neck and Crew Neck in all styles, fits and fabrics are considered the same product line.

    4. AirWeight undershirt - High V and Deep V are considered the same product line.

    5. All socks in any fit or style are considered the same product line.

    6. Contender Training Shorts and Heavyweight Training Shorts are considered the same product line.

    7. The Limitless Performance Chino

    Sustainable Returns Guarantee
    When ordering 2 or more units from the same product line, all items skip the First Garment Guarantee and are covered under the Feel Good Guarantee instead.
    Repeat orders and international (non-Canada) orders

    We accept returns and exchanges within 30 days of purchase for all items that are unopened, still in their original packaging and have not been tried on, washed or damaged.

    To start a return or exchange, please email us at hello@allcitizens.com and we’ll be happy to help. We’ll provide a return shipping label and deduct the return label cost, the original shipping and fulfillment cost borne by All Citizens and a $7 restocking fee from the refund.

    *T&Cs apply

    Think our approach to returns is unusual?
    See below to find out how our policy delivers
    more value to customers

    icon
    Here’s the truth about “free returns on all orders”:

    You are still paying for everyone else’s returns regardless of whether you yourself returned any goods - you’re just paying in a less explicit way. We want to help you avoid that.


    The truth is, shipping items and processing returns is expensive for businesses - take into account:

    Whew,
    that's a
    long list

    Reason behind Our Approach
    Most brands forecast the cost of returns and bake them into their product prices. This means more expensive prices for everyone, regardless of whether you need a return.
    And considering that 1 in 4 products gets returned on average, the costs can get pretty astronomical.
    We thought there was
    a better way.
    When returns don’t happen, we don’t pay all those costs,
    and all those savings go right back to you in the form of lower prices - simple.
    Thanks to our customers, our return rate is 10 times lower than the industry average
    That’s a A LOT of costs that our customers are not paying for.

    As we do new things, we understand we might
    cause some waves -
    just like removing the
    headphone jack from phones.

    but that's ok because

    We believe our approach is more sustainable - for your wallet, for our business and for our planet.
    It's a win-win-win.