Returns
Fewer returns =
lower costs for us =
lower prices for you
That’s pretty much the whole idea.
List of all product lines:
1. Underwear - all underwear fits (Standard, Athletic, Longer), styles (boxer brief, Paradise pocket, trunk, brief, boxer) and fabrics are considered the same product line.
2. Performance Dress shirt and the Performance Short Sleeve Button Up in all styles, fits and fabrics are considered the same product line.
3. Essential V Neck and Crew Neck in all styles, fits and fabrics are considered the same product line.
4. AirWeight undershirt - High V and Deep V are considered the same product line.
5. All socks in any fit or style are considered the same product line.
6. Contender Training Shorts and Heavyweight Training Shorts are considered the same product line.
7. The Limitless Performance Chino
List of all product lines:
1. Underwear - all underwear fits (Standard, Athletic, Longer), styles (boxer brief, Paradise pocket, trunk, brief, boxer) and fabrics are considered the same product line.
2. Performance Dress shirt and the Performance Short Sleeve Button Up in all styles, fits and fabrics are considered the same product line.
3. Essential V Neck and Crew Neck in all styles, fits and fabrics are considered the same product line.
4. AirWeight undershirt - High V and Deep V are considered the same product line.
5. All socks in any fit or style are considered the same product line.
6. Contender Training Shorts and Heavyweight Training Shorts are considered the same product line.
7. The Limitless Performance Chino
Note: All underwear fits, fabrics and ranges are considered the same product line
Canada orders only. All international orders are covered under the Feel Good Guarantee.

If it's your first time trying any product line, just order 1 unit first - if you don't absolutely love it within 30 days, reach out to hello@allcitizens.com and we’ll process a return or exchange no questions asked. Customer is responsible for return shipping and we will refund up to $15 for the return shipping cost.

Place a second order of $80 or more within 15 days of your original order and we’ll refund $5 of the shipping cost on your 1st order!
And if you want a discount as well, we have a Drawer Refresh Upgrade where we’ll apply a discount to both of your orders as well as refund $5 of the shipping cost.
Just leave a note on your order saying “Refund shipping on 1st order” or “Apply Drawer Refresh Upgrade” and we’ll get that processed for you.
List of all product lines:
1. Underwear - all underwear fits (Standard, Athletic, Longer), styles (boxer brief, Paradise pocket, trunk, brief, boxer) and fabrics are considered the same product line.
2. Performance Dress shirt and the Performance Short Sleeve Button Up in all styles, fits and fabrics are considered the same product line.
3. Essential V Neck and Crew Neck in all styles, fits and fabrics are considered the same product line.
4. AirWeight undershirt - High V and Deep V are considered the same product line.
5. All socks in any fit or style are considered the same product line.
6. Contender Training Shorts and Heavyweight Training Shorts are considered the same product line.
7. The Limitless Performance Chino

We accept returns and exchanges within 30 days of purchase for all items that are unopened, still in their original packaging and have not been tried on, washed or damaged.
To start a return or exchange, please email us at hello@allcitizens.com and we’ll be happy to help. We’ll provide a return shipping label and deduct the return label cost, the original shipping and fulfillment cost borne by All Citizens and a $7 restocking fee from the refund.
Think our approach to returns is unusual?
See below to find out how our policy delivers
more value to customers
You are still paying for everyone else’s returns regardless of whether you yourself returned any goods - you’re just paying in a less explicit way. We want to help you avoid that.
The truth is, shipping items and processing returns is expensive for businesses - take into account:
Whew,
that's a
long list
a better way.
and all those savings go right back to you in the form of lower prices - simple.
As we do new things, we understand we might
cause some waves
-
just like removing the
headphone jack from phones.
but that's ok because
We believe our approach is more sustainable - for your wallet, for our business and for our planet.
It's a win-win-win.