All the questions you have, answered right here. But if talking to someone is more your thing, you can reach our Customer Service Team here.
We offer free shipping in Canada on all orders of $100 or more. For all other US orders, there is a flat rate of $7.95 (Quebec and Ontario) or $9.95 (Rest of Canada)
Canada orders typically arrive within 3 - 5 business days from the Shipping Confirmation email. Your order will be there before you know it!
In rare occasions, we may ship your order from the nearest international warehouse (free of charge to you, of course) when an item is out of stock in our Canadian warehouses. In this case, your order may arrive in 5 - 8 business days if there are no delays at customs.
For standard international orders - packages usually arrive in the destination country within 5 - 10 business days, but customs and inspections could delay the delivery by an additional 2 weeks.
For expedited international orders - packages usually arrive in the destination country within 4 - 6 business days, but customers and inspections could delay the delivery by an additional week.
Please note, transit times may vary based on a few different factors, including the shipping method, destination and purchase date Other factors - such as federal holidays and inclement weather – may also impact the transit time of your order.
We'll get our products to you, wherever you are in the world. We recommend shopping our International Store for reduced shipping rates.
Need to change your size or shipping address, or need to cancel your order? Please use our self-serve app within 1 hour of placing your order. Any changes after 1 hour aren't guaranteed, but don't worry, you'll be covered under our Return Policy.
Fewer returns = lower costs for us = lower prices for you. That’s pretty much the whole idea.
First Garment Guarantee
Order 1 unit from a product category, get a free return/exchange (see list of product categories here).
Sustainable Returns Guarantee
Order 2 or more units, no free return/exchange and deductions will apply.
You can start a return using our self-service chat.
We've taken a more sustainable approach for returns - for your wallet, for our business and for our planet.
Final sale items are not eligible for returns, refunds (including store credit), exchanges, or replacements.
You can start a return using our self-service chat.
We designed our garments to be as low maintenance as possible, which is why they have very easy care instructions:
First time customer? Just order 1 unit in each product category and get a free return or exchange with our First Garment Guarantee.
1. Underwear - all underwear ranges (Elite II, Paradise Pocket, Tactical II, Endurance, Classic), fits (Standard, Athletic, Longer), styles (boxer brief, trunk, brief, boxer) and fabrics (Re:Luxe, Compression, Luxe) are considered the same product category.
Intimate items such as underwear and socks cannot be resold once worn due to hygiene and health code policies. Because of this, we can only process a refund for 1 pair of underwear and socks that have been taken out of their packaging only if you order 1 pair. But don't worry, we have a very accurate fit guide that usually gets it right the first time. When ordering 2 or more pairs, neither gets a free return or exchange.
2. Performance Dress shirt and the Performance Short Sleeve Button Up in all styles, fits and fabrics are considered the same product line
3. Essential V Neck and Crew Neck in all styles, fits and fabrics are considered the same product line
4. AirWeight undershirt - High V and Deep V are considered the same product line
5. All socks in any fit or style are considered the same product category
6. Contender Training Shorts and Heavyweight Training Shorts are considered the same product line
7. The Limitless Performance Chino
Orders with 2 or more items from the same product category don't have a free return or exchange and deductions will apply.
Fewer returns = lower costs for us = lower prices for you + it's more sustainable for our planet.
That's pretty much the whole idea.
Please double check the sizes and colors in your order and then check the box below to confirm :)
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